Last one first; your staff is the best. They were very helpful yesterday. They were friendly, attentive, efficient, thorough, and took care of both of my needs wonderfully. I brought in my 2011 Cruze with a non-functioning truck touch pad. The lid could only be opened with the key. The utility outlet behind the console had snapped off and needed to be replaced. They replaced it. All was done at no charge as the vehicle is under warantee. I did ask that they listen to the engine idle as it makes a funny noise. They checked that and notated my concern, but found nothing out of the ordinary. Thank you for your attention to the details of your customers' needs. I have the assurance that any problems with my car in the future will be handled fairly and efficiently. Thank you also for the ride home. I made fast friends with three other people riding along. The driver was friendly and tried to do his job in a way that made everyone feel important. Blessings, Linda Bauer
Brad G B - Lancaster, NY
Posted: May 13 2013
they checked everything, but found nothing.
Diane M K - Lancaster, NY
Posted: May 13 2013
Brought in my 2011 Avalanche for an oil change, inspection, tire rotation and fuel injector treatment. Service staff took possession of the vehicle immedaitely and was promptly notified upon completion. No surprises - just a solid effort. Will definitely take my vehicle here again. Thanx.
Mark L M - Lancaster, NY
Posted: May 12 2013
Problem with the ignition switch tumbler. Could not turn the car off . Went to Basil Chev just around closing time Fri evening. Discussed solution. Dropped car off that night with the hope it would be fixed Sat. Not only was the car fixed Sat but they did it in a very timely manner without an appointment. I said I needed the car and the dealership "team" more than came thru. Thank you Basil Chevrolet !
James R C - Depew, NY
Posted: May 11 2013
Had my 1995 Corvette taken by flatbed to Joe Basil Chevrolet. The heater core had sprung a leak, soaking the passenger side mat and carpet with anti-freeze. Service called me as soon as the car arrived. I was told what would have to be done and approx. how long it would take. A few days later I was called again, with an estimate of cost, and time it would take to repair the problem. I was notified of the progress of the repair in two different phone calls. Within the stated time to make repairs, the car was ready to be picked up. Payment process was fast and efficient. Car was washed and ready to go. Once again, a very positive experience from Joe Basil Chevrolet.
Richard L H - Batavia, NY
Posted: May 11 2013
Just purchased a 2013 Chevy Silverado from Andrew Lomas. Andrew was very professional and took care of all of my needs and concerns. He put together a deal I couldn't refuse. I will definatly buy from Basil again in the future and I will surely use Andrew Lomas as my sales associate. Mike
Michael S G - Lancaster, NY
Posted: May 11 2013
brought in my wife's 2011 Malibu for an oil change. service advisor noticed inspection was due, so had that done as well. while waiting salesman gave me a test drive in a new impala. we have purchased two new Malibu from this dealer and with the quality service and sales dept we will buy again.
Brian R - Farmersville Station, NY
Posted: May 11 2013
Just good timely service appts and quick repairs.
Kathleen B C - Cheektowaga, NY
Posted: May 10 2013
2004 GMC Sierra truck. My air bag light came on so I made an appointment to have it looked at. I dropped the truck off in the morning and they gave me a ride home. Four hours later the service advisor called to tell me it was done. When I came in to get the truck The advisor explained everything they did. I am very satisfied with the repair.
Richard H Y - Lancaster, NY
Posted: May 10 2013
I was greeted & checked in quickly, the repair/reprogramming was done in less time than expected, & I was able to leave in a freshly-washed car. Thanks!