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Customer care, like that which was provided by Nathan, is the exact reason I (we) will return to Basil for our next vehicle. I screwed up and didn’t realize my inspection expired last month. I caught it today and frantically talked to Nathan. He was professional and caring and assured me he would take care of this. He squeezed me in, took care of my inspection, and sent me on my way. What a competent, professional, caring service manager! Thank you!

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I dropped my car off today to have it rust proofed. Everyone was friendly and courteous from the young lady that took all my info and set up a shuttle for me right down to the 2 very nice shuttle drivers that dropped me off and picked me up. I would highly recommend their service department.

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Had a pleasant experience buying a car here last week. I came in to see what I could get along with trading in my current car. Darren listened to everything I said and brought a vehicle out that fit everything I needed and wanted as well as would keep me in the payment range I wanted. We signed for our new vehicle on Saturday with Nicole and she was so helpful with my wife and I going through our options for warranties and things we would want. She took all the information we gave her and gave us options to choose from that would work for us best. This is my second car purchase from Basil and both experiences have been great

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The salesperson we had, Zach, was very friendly and low-key! He made sure we were completely satisfied with our purchase without making us feel pressured. We initially had an anxious experience with the finance manager, who told us added (and mostly unnecessary) coverages to the warranty were included but really weren’t and added a lot to the monthly car payment. We felt rushed and confused through the finance process, but once we went back in with her and took out the unnecessary additions she was very understanding and helpful in lowering the car payment to a more reasonable cost.You can’t talk down the price of their cars with them much but the sales price is always so below market that you’re already getting an amazing deal. Overall the car shopping experience at Basil was mostly easy and my boyfriend got the perfect car for him for an amazing price. I’d definitely recommend coming here if you’re looking for an affordable used car. Just make sure you don’t get roped into any unnecessary additions to the car upkeep that you don’t really need.

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