Welcome to Joe Basil Chevrolet

All staff were excellent.

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Service Advisor Jeff is always terrific. He is very professional, knowledgeable and pleasant to work with.He makes me very glad to be a Basil customer.

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I highly recommend to deals with this place. I live kinda far from this place but I feel that I'm lucky and blessed at the same time, because i bought my car from here, actually recently i'm thinking of buying another car from them. The life time engine warranty is an Awesome thing to have. Every one in there is pretty helpful and friendly, but Specifically wanted to mention (Tyler) because he's magnificently noticeable with his incredible way of his work, and his great and noticeable professionalism. I really wish for him at one point he would be a trainer to teach more costumer service skills to representatives/ agents who needs more costumer care skills. He is intelligence and highly professional, he does hi's best to get the job done from A to Z, and for sure you won't be unsatisfied if you deal with him. definitely (5 STARS )for him, for his constant courtesy, his politeness and his way of taking a PRIDE OF HIS WORK. Also (Tom). In a very brief description; Tom won't let you leave the property without A SMILE, and this has alot of different beautiful meanings into it. . I'm Highly recommending to buy or to do your service as well. I sincerely Thank Joe Basil Chevrolet for everything they provide Good luck to you you all and wish for you always the best of the best. My Respectfully is yours ((((((( > TRAVIS < )))))

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Cancer survivor and a young 70 year old, I wanted to get as much information up front before I left our home with this covid mess. I called every Chevy dealer in Niagara and Erie County. Andrew Lomas from Joe Basil Chevrolet was the only one who spent time with me. We went back and forth on the phone. Each time he answered by questions with kindness and respect. At no time did I feel rushed or unimportant. Finally we came to an estimated monthly lease price which I conveyed to my husband. We went up to the shop, took a test drive and met personally with Andrew. We agreed to a monthly lease price, signed the paperwork and picked up my new Equinox the very next day. Jim Basil, Jr. processed the final papers. He was such a joy to talk to. My husband's comment was "I didn't know it was going to be so easy!!" Although a bit farther out, it was well worth the trip. Dealership is a gem. Andrew is a positive asset to the Basil family. He showed us how to operate everything in the car, set up my smartphone and a few radio stations, walked us over to the Service Department and then over to the Repair Shop. Less than a week had passed since we pick the Equinox and I received a call from Basil, asking how I liked my new vehicle, did I have any questions and was there anything they could do for me. WOW is all I can say. Thank you all. See you when I return for my first oil change. God Bless and thank you for making me believe I really mattered.

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My windshield wipers stopped working and JBC was very accommodating to get it fixed immediately and was able to get it covered.

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update after some debate they took the trax back gave us a 1000 dollar discount on a chevy equinox and upgraded the warranty to 5 yrs 60k miles for 2500 thats 500 less bucks less than the 3 yr 3600 miles warranty for 3000 bucks we are now pleased and my wife got the car she wanted me and my wife went to basil with 8000 down looking for a chevy equinox we were told we cant make the payment on an 18000 vehicle and were told we need 2000 more dollars down so we decided on a chevy tax for 15500 which is 3000 dollars less than the equinox. i asked about the warranty numerous times only to be told we had 36 miles or three years again i asked if there was an additional warranty they said i already had 3600 miles and three years only to review the paper work for my wife to find they added 3000 dollars to price of the car not including tax for an extended warranty to make it the same price as the equinox that i wanted, they evaded my questions and at no time verbalized to me or my wife that it was 3000 more ,she did not get to see the paper until she was excited about her new car, after getting insurance and waiting a day to pick up the car with just a few quick signatures she was still never told or asked if she wanted to buy the warranty they also said the car had 9100 miles after doing the initial paper work we find we got a car with 11300 miles we let this slide feeling annoyed we had already did the paper work for the vin at 11300 miles and figured they are the same car only to find this car leaks at the dome light by the windshield leaving the car with moldy smell that i told my wife would pass as i assumed it was from just sitting on the lot i plan to cancel the extended warranty and return the car all together as i have no way of knowing how much rust or mold is present under fabric portion of the headliner area, i do not feel the financier made this mandatory as they receive a commission for this warranty and had a direct reason to evade my questions about the warranty also the car comes with a 3 months and 4000 mile warranty already so i am double covered for 4 months of the $3000 warranty not to mention all fine print about mandatory service intervals that if not done void the extended warranty

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Joe Basil really took very good care of me. I am pleased with my vehicle and I would highly recommend them to others who are looking to buy a car. Thank you Anthony, you're the Best!!!!!

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We've had a less than stellar experience with Basil Resale Sheridan with the purchase of out 2017 Traverse, took delivery August 31. The automobile was never cleaned, dog hair throughout and dog snot all over the windows, Not to mention COVID cleaning. My wife stopped at Joe Basil Transit and Mike Saladino immediately took action. He setup a detail appointment for the car, we have received it back and it looks absolutely great! We've purchased many cars from Joe Basil and have always had stellar service. Had we known we could have had Joe Basil bring the Traverse to Transit, we would have done so.

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Great service, very attentive, amazing deals, the engine warranty is great, and I wasn't sold anything I didn't need.

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Dennis was very friendly and wasn’t pushy during the sale. He gave me exactly what I asked for. Answered all my questions perfectly. I recommend everyone to him.

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Service was great and prompt. Thank you

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Friendly service clean facility good food helpful and experienced tech. Thank you to Mr. OMAR for getting my tires delivered in a timely fashion excellent customer service. He went out of his way to help me for what I needed.

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Rob & Ricardo were great!! They found me the car I wanted at the best price!!! This is my second great experience at joe basil!!! I'll be back too ;)

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Top notch experience from the start until completion. Excellent customer service - great job Stephanie C!Body work is flawless at a fair price. They even coordinated car rental pick up and drop off.Highly recommend!

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Awesome!! very professional, courteous and knowledgeable. No pressure.

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Quick, painless process. Was able to drop off my car and they were done within the hour. Great customer service as well. Convinced me not to get an extra service that I really didn’t need.

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They were very friendly. They were professional. They also took good care of my vehicle. I would recommend friends and family to go this specific dealership.

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Brianna was great to work with! She was very pleasant, knowledgeable, and accommodating. All in all they did a great job! I will recommend Basil collision.

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The service team was friendly and the service provided was great!

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I loved working with Joe LaTona at Joe Basil Chevy. The process was simple and they found me the car I wanted at the price I wanted!

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Excellent & fast service. Highly recommended.

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Andy l the salesman and Mike G in finance made everything go very smooth.Thanks

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It was just wonderful. The Basil Quick Serv got me right in and right out, no problems.

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I was only in for an inspection. It took longer than normal, but that's to be expected with the covid guide lines. Always get great service.

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Just amazing! Everyone was willing to work with me even though I am young. They also answered all of my questions

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