Customer Testimonials
Friendly people , great service. Only downfall is for used vehicles they should keep there eye on the mechanics to make sure they are doin work correctly. At least they fixed the problem
Very nice & hardworking people. Nick was my sales rep he got me into something nice that i wanted. Thank you nick!
Nice friendly staff that actually listens to their customers. Bright, clean and open environment! The entire experience was inviting and very pleasant. Such a nice speedy car purchase.
I went to the Oil Change location mid afternoon on Saturday and was expecting to wait or not be serviced because they closed at 5 but was happy I was only there 1hour. Trouble free service ... thank you!
Upon locating the car I was interested in and inquiring about it, each point of contact with Basil Chevrolet was responded to in a timely and professional manner. Thanks for a great car transaction.
Friendly and efficient . 🙂
Good selection of the vehicle we were looking for at a very difficult time to find cars. The prices were also the best in the area. The salesman Nate was very accommodating and worked with us to get car we wanted at a good deal. Would definitely recommend Basil to a friend in the future.
My Wife and I are loving our new Trail Boss! Great Experience all the way around! Our salesman Joe LaTona was very professional and great to work with! Everyone we encountered at the dealership was top notch! We highly recommend! 👍
They don’t play games with you here They tell you up front about what you want done and what may be needed to get the work done
Ken and Derrik were great to work with ! Everybody we met were polite and helpful ! This was the second Corvette my wife and I purchased from Basil's and we are very happy!!!
Dan F. was a great person to work with. He has great customer service skills good listener and, willing to answer any questions. Thanks for making my car buying experience effortless!
Purchased a used Trax. Service was excellent. Derrik spent a lot of time with us and was very helpful. Pleasure to deal with. Have purchased many vehicles at this dealership over the years. Always treated well.
Went in stating what I wanted at the New Vehicle counter... within a few minutes I was politely told the vehicle I wanted was not in stock. I was suggested to go to the used vehicle team... which I did. I therefore did the same and was given the treatment of being told all that I was needing to hear about the vehicle I was interested in. This was not a sales pitch... I started telling them what I wanted... they listened... I signed papers for the vehicle two days later due to my work schedule. Overall, I highly recommend ...
Came in to buy out my lease, everyone was very nice and helpful. Rob L was great he answered all my questions and got me in and out very quickly
Very friendly got a portion of my GM Card 1000/2500. Got a 1/3 of my friends and family. I did get a Basil ceramic coffee mug. But no other dealer goodwill discounts. Received a full tank of gas which is nice. My first oil change is free. Nate was a pleasure to deal with. He explained everything about the car. Set my cellphone up to answer hands free. Very pleasure to work with Raje sales staff.
Awesome service! Went for an oil change and was out within 45 minutes. They didn’t try to talk me into extra services like some places do. Would highly recommend this dealer for service
Exceptional service today from the entire Basil team. Thanks so much!
Very knowledgeable and professional. Need to remove political news from waiting room tvs spectrum news is fine local weather and stories even food channel would be ok just no political news
Everything went great! All of the employees were kind, knowledgeable, and helpful. Thanks especially to John and Mike for their help in making it a great one!
Car was not detailed like we were told. We brought it back in to be detailed properly after we purchased and when we picked it up it was still dirty on the inside. All that was done was an over use of armor all and a crappy vacuum. My wife and I spent an 1 1/2 hours cleaning the inside properly. There were still crumps from children in the stitching of seats. Was disappointing to say the least. Doesn’t a lot of money to come home with a dirty car. Daughter will need a car in a year not sure I ...
Just what I expect from a dealership. Staff was friendly. Dealership was clean and well maintained. Things were explained as I went through the process
They were courteous, professional,and very expierenced.
We’ve never bought a car from a dealership before, but I’ve heard good things about Joe Basil.
Fast, friendly , good customer service, good inventory, made the experience enjoyable and very easy!
People were nice and professional. We love our equinox. Glad we bpught it.
I’ve always had a hard time dealing with salesman or car dealers in general. But not in this case as your staff and salesman made me feel very comfortable.
Great deals service and sales. We have purchased 4 vehicles have been happy with all of them. The quick lube shop is also a great place for maintenance. Quick and efficient service.
Everyone was Friendly and Efficient. Financing was easy. Would return in the future.
Dan worked with us to get the right Truck. Very pleasant salesman. We were extremely happy with the service there.
Very friendly and courteous sales department and financial department overall
Courtesy, information and accommodation. Very good service for your vehicle.
My experience with this dealership was nothing but positive, everyone was knowledgeable, patient and friendly, two thumbs up!!
Everyone was friendly and knowledgeable. No pressure salesman. I am satisfied with leasing a car from Basil Chevrolet.
Very friendly and responsive. The deal was easy. Would have liked better pricing on extended warranty
Nate and all persons involved in the purchase of our two new vehicles were beyond exceptional and extremely customer first above all else. I will definitely refer people to this dealership and continue to use them in our future
I love joe Basil Chevrolet .The staff is amazing and friendly I would definitely recommend friends and family to shop for vehicles which clearly I do already.Just want to say keep up the great job you and your staff are doing. I appreciate your establishment and all the kindness and help you have shown me thank you
The staff here at the Basil dealership in Depew ny made buying my truck the best experience I’ve ever had!! I’m 51
Everybody was like family, great when you go do something you don’t want to do.Feel like going back to talk to the guys
Didn't appreciate that they are charging me for extended warranty that the car still had from dealer . Vehicle only has 6,552 miles a car warranty is usually 50 to 60 thousand miles . I trusted you guys and you sadden me with your antics .
overall good experience, easy people to work out and negotiate a deal with
Your people are doing a fine job. Very helpful knowledgeable
Derrik Schiersing and Ken Kobee were above and beyond what I expected during the test drive and final transaction. Very accommodating! Thank you!
The sales representative (Derrik) was very nice and helpful. I did call after I picked up my new car because I accidentally left a cd in the cd player of my old van and I didn’t receive a call back which is disappointing. I know it’s only a cd but a call back would have been nice telling me if it was found or not.
Great experience, saved me money compared to going to another dealer, wife will most likely come see you guys when she’s ready to trade.
Everything went smoothly. Went in there with a number and came out 11.00 ahead of the game. Great service from all! Will purchase from Joe Basil again!
The service was prompt and the solved any issue that came up immediately. Very pleased with the efforts and responsiveness. Felt I got a fair deal. Thank you.
Our experience was great!! Very nice staff!!! Willing to help with any of our concerns! Very knowledgeable!! Made us feel at home!! I’d definitely recommend you guys to anyone I come across looking for their next vehicle! Thanks a lot you guys!
Great truck great service no problems I would highly recommend dealing with anybody at your Basil for any of your car or truck needs A great team
Very easy to work with . Had some issues along the way with paperwork but the team here was amazing on getting things in order to proceed with the sale .
Nicole and Bill were great! I love my equinox. They made my purchase east and quick. I never felt pressured it was a great experience.
First time ever I’ve bought a car sight unseen through text message. A true gamble and regret zero of it! Stellar customer service from Derrik and Steve! My fiancé and I will be back when it’s time to replace his vehicle. Thanks again guys!
Knowledgeable, no pressure, friendly. Price was better than other places. Everything was positive except finalizing the sale, I had to contact the guest manager to get things moving.
Polite , informed and friendly staff !!
If I could leave more stars, I definitely would. Derrik was attentive and supportive through every step of my car-buying process. I could not be more satisfied with my experience at Joe Basil Chevrolet!
I purchased my 2018 Silverado nearly entirely remotely due to being an hour away from the dealer. They offered a fair trade in price for my current vehicle and the entire process was about as simple and convenient as buying a vehicle can be. Great overall abuying experience. Would buy from Joe Basil Chevy again!.
We just bought our 2nd and 3rd vehicle this year from Joe Basil. The dealership is a 2 hour drive for us but we will never consider a local dealership again. We did our own financing on our first deal and they had us in and on our way in our new vehicle in less than 20 minutes. On vehicle 2 and 3 we ended up doing dealer financing and they had the deals on both in less than an hour and a half total. Our local dealers couldn’t touch the deals we got. Our sales guys Darren was great even through the ...
Outstand customer service. Great options at different price ranges. Considerate and understanding of my individual needs without any unnecessary pressure. I would recommend to my family
I am a first time car buyer, and the experience was pretty good overall. The staff was knowledgeable and gave me information about the cars I was looking at. Surprisingly, staff at other dealers I went to didn't seem to know anything about the cars there. Additionally, the staff weren't pushy about buying anything and were overall quite helpful. The price was not too bad either. The only negative I saw is there seems to be little communication between the staff. I spoke with one person on the phone, but that phonecall didn't appear to get shared ...
They made a usually stressful experience quite easy. We also did our research online, chose a vehicle,made a phone call and finalized the deal.
All the employees were very nice and helpful. They all did everything they could to make the car buying process extremely easy and very fast.
Staff was extremely helpful and answered all my questions. Everyone was pleasant and I absolutely love the vehicle they helped me chose. I would definitely recommend this dealership to friends and family.
Everything is good, love the truck, Mike and Jake were very friendly made picking out and buying a truck very easy. Wouldn't hesitate to buy from them again.
Darren was great to work with, he was very helpful and very friendly. I did like that I was able to test drive the car with my partner alone so we could discuss openly how we felt about the car. Everything moved smoothly and I am very satisfied with my car.
Fast and Courtesy with their service
They were very nice and quick with service
Very kind, helpful, honest people! We're very pleased. Thank you so much to all the people at Paddock Chevrolet for being so awesome! - Erin
Matt Newton made turning in my Equinox at the end of my lease a nice experience. He made sure he knew what I wanted and needed then did his best to get me a good deal. This is the second time I’ve had a good experience at Basil and will be back at the end of this lease. I would highly recommend them.
It was a great experience the salesman was ok n his job and very friendly he really knew his business. I LOVE MY CAR THe dealership was very helpful in answering all my questions.I would recommend this dealership again.
fast and accurant my car was due in May I don't wait till end of month people were great
fast and accurant my car was due in May I don't wait till end of month people were great
Everyone was very nice and patient. They’ve explained everything about my vehicle, it’s features, and the accessories I’m gonna have done. I’ve bought vehicles here before. That should tell you how I appreciate they’re business
Everyone was very nice and patient. They’ve explained everything about my vehicle, it’s features, and the accessories I’m gonna have done. I’ve bought vehicles here before. That should tell you how I appreciate they’re business
Great team helpfull with my needs showed good care put good effort and were kind and compassionate would do business with them again in the future
Great team helpfull with my needs showed good care put good effort and were kind and compassionate would do business with them again in the future
They are phenomenal at joe basil will definitely be going back sales service was top notch (Darren) gave us a great deal. If your thinking about purchasing a vehicle check joe basil friendly and honest through and through you won’t be disappointed
Had oil change done today with tire rotation, went very fast and easy. Was there a little under an hour.
I went to just look for a used vehicle and the next thing I know I have one! The prices were great and the staff is very friendly and knowledgeable. Our salesman Dan, felt just like a friend - there was no pressure to purchase anything I am extremely happy and excited to have a nice vehicle Basil will be my dealership for life!!!!
Very nice guy very professional a pleasure working with him I would recommend him to others who are searching for an vehicle five stars for me
The folks at Joe Basil are AMAZING!!! Bill went out of his way to help us with financing my son's truck and getting him into a beautiful safe vehicle. I would recommend buying your next vehicle from them! They definitely work as a great team!! Thank you so much for everything you have done!
Everyone was so wonderful to me and made sure I was taken care of! I had a small incident with the check engine light popping on but they took the truck to fix it and gave me a loaner until it was finished!
Very good service. They helped me find the vehicle I was looking for. They also helped with getting all the paperwork done. Would recommend to others.
Enjoying my 11th used car from Joe Basil Chevrolet, it's always a great experience looking purchasing and enjoying the new to me vehicles I have gotten from them. Thanks again to everybody involved from management finance and sales and service.
Went to buffalo to buy a car wasn't sure where to look. I was told to check out what Joe Basil resale center might have and found a great deal.thank you all . even the girl in the office that did the paperwork.
This dealership is very good with there service they have good quality cars they make sure u are satisfied the best place to go don't miss out
Our salesman Derrik was great and helped get things through fast and smoothly Would definitely recommend to anyone looking for a great place to buy a car Finance guy Steve was also very quick and helpful
Every one was very nice and helpful. As a woman being alone purchasing a car I felt I was receiving honesty about the car they showed me. I hope I am right in my decision to purchase a car from your dealership.
Derick was very polite, trades in value was good and price of vehicle was very fair! I have nothing else to say but need 25 words.
Went in for oil change and tire rotation. Turnaround time was impressive. Fast and courteous service.
I've never been to a dealership that treats me like family,any questions answered truthful,respectful and most of all patient. I will never go anywhere else. Luv you basil
Very friendly and helpful we will go back again.
I went in to look at a vehicle I saw on the Basil resale website. After a thoroughly efficient, enjoyable and effortless experience, Dan Flanigan not only got me top dollar on my trade, I drove away the new owner of a showroom ready vehicle that same day! All safely done during Covid!
I was very impressed when I went to go look for a car in the parking lot A salesperson came out right away and gave me the Carfax and the details
Jake was very good. Process went smoothly. Would return again for my next new car.
Jake was very good. Process went smoothly. Would return again for my next new car.
Thanks for everything. Truck had a small issue and you guys took care of it and reimbursed me for the repairs. Glad everything worked out.
I worked with Steve Socha, he was knowledgeable, experienced and friendly. I would recommend him and your dealership to friends and family for new if used cars.
Michael Orsi was great. Very easy to work with and pleasant. I am glad that I went to Basil and I love my new/used car.
Buying used was 10x faster than trying to lease! Dan was very good service as well. I would recommend him to others. The vehicle is par for the market right now
If you are looking for a car you need to go to Joe Basil. There salespeople are awesome and always willing to help. I Love my new used car.
They were prompt and let us know when they were done
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