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Joe Basil Chevrolet Customer Reviews in Depew, NY

When local families need a trustworthy Chevrolet experience, they turn to Joe Basil Chevrolet in Depew. As a family-owned and operated dealership, we've built our reputation on treating every customer like family -- and our outstanding reviews reflect that commitment.

Our dedication to excellence hasn't gone unnoticed. We're proud to be recognized as the Best Place to Work in Buffalo and have earned the Chevrolet Dealer of the Year award at least 15 years in a row from GM. But the recognition that matters most comes from satisfied customers who trust us with their automotive needs.

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Happy Customer's In Dealership

Exceptional Chevrolet Service Experiences

Our Ford service center delivers the same family-focused approach that defines our sales experience:

"My first complimentary oil change and tire rotation service was a great experience. No wait to check in on a Friday morning. Service done efficiently and will be back soon for an electrical issue on my vehicle. 5 stars as always." - Patrick B. (Google Review) 

The personal touch makes all the difference:

"I just took in my 2026 Silverado 3500 in for its first service. The service team was very polite and professional. The whole Basil experience from working with my salesman, the girls in the cashier's office and the service team has been great. They really do make you feel like family." - Russell B. (Google Review) 

We also offer additional perks like your third oil change free after you have gotten two, demonstrating our commitment to ongoing value for our customers.

Streamlined Car Buying in Depew, NY

Today's car buyers want efficiency without sacrificing quality service, and that's exactly what we deliver. Our used Chevy sales process has earned particular praise for its simplicity.

"This was the best car-buying experience I've had to date. I started the process with an online app. I traded a few emails and messages with my sales associate, letting them know exactly what I wanted in a deal. I was assured the deal was good to go and when I arrived to the dealership for the first time, all was as I was told it would be. There were zero back and forths, whatsoever." - Theo D. (Google Review) 

"This was, without question, the very best car leasing experience I have ever had. Our sales rep made everything so simple and it was a smooth transition. He was also very kind and made me feel as though he had all the time in the world for me." - Laurie P. (Google Review)

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DealerRater Jun 16, 2026

Very professional and courteous. Kind and considerate to elderly clients. Lots of people working hard at location on the weekend. Excellent friendly receptionist with good coffee on a Saturday morning. Thank you Basil Chevrolet!

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DealerRater Jun 1, 2026

Dan was excellent. Friendly. Not pushy. Detailed everything. His professional demeanor and personality are an asset to Joe Basil

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DealerRater May 7, 2026

Very knowledgeable and understood your financial situation to work out the best option. Receptionist was very pleasant.

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DealerRater Apr 19, 2026

Being a very large dealership they were very friendly and attentive to all my needs when purchasing my last two cars. I’m also happy with their service department which is run very efficiently and has always treated me with a friendly smile and fair pricing. They also send reminder texts for appointments which is a big help to me.

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DealerRater Apr 19, 2026

Professional Courteous Knowledgeable Patient 0ver Anxious Top Salesman in Ian Marke plus plus plus plus

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DealerRater Apr 16, 2026

Very nice place to be Every things looks good Rate 100% I like the service

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DealerRater Apr 16, 2026

Joe Basil is the best place to be I like they service It’s Number one 👍🌹🙏

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DealerRater Apr 15, 2026

Always impressed with your staff in the sales department especially Christins Federico and Matt Newton.

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DealerRater Apr 15, 2026

The 2023 silverado purchase was not derailed when I pick it up( same dirt marks from 4 days prior), the salesman hands me the second key fob when I was about to leave. That key fob was held together with electrical tape. Then after I contact the salesman, that person said they didn’t even notice it(yeah right). I’ve purchased many vehicles from there and this is the worst customer service I’ve had. I’m almost thinking of going to another dealer when I purchase my next vehicle.

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DealerRater Apr 14, 2026

This was our third time at Joe Basil and we won’t go anywhere else. They do not pressure you they work to find you a car within your budget. We liked working with Jacob he was sociable and not pushy. Was a pleasure dealing with Joe basil.

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DealerRater Apr 5, 2026

Dealership is professional and have answers to questions on the spot not alot of back and forth

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DealerRater Mar 27, 2026

Easy peezy. I got a super super deal on the sweetest car. Exact model wanted less milage than could hope for on this just 3 yr old one owner gem. EVERYONE at this place are just great.I advise everyone , during your search do not fold until you stop here,tell what you want AND GET IT!

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DealerRater Mar 17, 2026

Buying a vehicle can be a stressful time as well as exciting. Joe basil and their employees helped through that time. Jenn Anstett was extremely helpful

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DealerRater Feb 27, 2026

I like the dealership over all. Just not happy how they do warranty and recall repairs.

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DealerRater Feb 26, 2026

Everything went well, on time service, polite service manager, all service was complete, discounts were applied.

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DealerRater Jan 25, 2026

Mike Howard and crew were OUTSTANDING as usual! EXCELLENT CUSTOMER SERVICE! Thank you Mike for ALWAYS following through. Simply THE BEST!

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DealerRater Jan 24, 2026

Brought my car in for an oil change and went home with a brand new car. LOL They gave me a great deal and I was very pleased with the Dealership. Nate and the rest of the staff were very helpful.

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DealerRater Jan 16, 2026

Justin was a great help with my new lease deal. They put me in the car I wanted and the process was smooth and fast!!

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DealerRater Jan 15, 2026

I always get a great deal here. This is the fifth car I have leased from them since 2016. Very friendly, knowledgeable staff.

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DealerRater Jan 15, 2026

Got a brand new car ,at the price I wanted,didn't even have to go to the dealership until it was ready to pick up.Great experience.

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DealerRater Jan 14, 2026

I had a wonderful experience with the purchase of my 2026 Silverado. Every member of the staff I interacted with was very positive. I would highly recommend this dealership.

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DealerRater Jan 14, 2026

Jake did a great job with our sales lease for our 2026 Equinox. Very friendly and helpful and very informative to our car purchase lease… My husband and I give him a 5/5 score.

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DealerRater Dec 8, 2025

Once again Joe Basil Chevrolet did an excellent, no hassle job of getting me into a new truck. My sale consultant Christina was outstanding and very knowledgeable. Joe Basil should be proud to have her on their sales team.

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DealerRater Nov 11, 2025

We always liked the quality of Basils service department and returned after owning foreign vehicles.

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DealerRater Oct 29, 2025

Mike Bingenheimer was great in getting everything needed to service our Buick Envision. Very quick service

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DealerRater Oct 22, 2025

Joe basil goes above and beyond to make sure you get the car you want!

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DealerRater Oct 8, 2025

price hike on paper to show they gave a discount that never happened just so they show GM that a supplier's discount was given when I went in for a clearer explanation on where is this discount given a punch of nonsense, I'm calling GM to make sure they know

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DealerRater Oct 7, 2025

Joe basil suck in depew. pick up SUV 8/30 in service 10/6 SUCKS and never fixed problem said my car my problem

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DealerRater Oct 7, 2025

I never believed that after you buy a car from a dealer their done with you until we helped our Daughter buy a car from Basil Chevrolet on Transit Rd In Depew. After reading everything online about the vehicle we purchased we went in to make a deal on the car. It was suppose to come with a remote start as it was advertised in the description, because our Daughter has 3 kids and it helps to warm up the car so they stay warm. So she called back after getting home and talked to Pat the salesman. He said there ... Read More

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DealerRater Oct 6, 2025

Basil Chevrolet has been my dealer of choice 15 years now and it has always been a first rate experience buying new and used and dealing with the service and collision shop.

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DealerRater Oct 2, 2025

WILL CONTINUE TO DO BUSINESS WITH THIS DEALERSHIP HAD VERY GOOD EXPERIENCE WIYH ENTIRE SALES TEAM

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DealerRater Oct 1, 2025

Service is always good. They respect our time as customers. The dealership wait area is clean and usually has refreshments.

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DealerRater Sep 25, 2025

Held onto my car for 5 weeks, got wrong parts, had to wait longer for new ones to come in and then they accused me and my insurance of non payment even though the check was cashed 2 days after the check was issued. Did work they weren’t approved for and then billed the insurance company after so if insurance didn’t approve it I was stuck with an extra $800 charge/bill. Would never recommend these people ever unless you want problems after problems. Even left messages with higher ups about issues and you won’t get a call back or ... Read More

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DealerRater Sep 11, 2025

I took my truck in there twice for the same problem. The connector in the back of the truck that hook up to a trailer is not working. The first time they ran two diagnostic test for some reason and charged me almost $400. Why they ran two I have no idea. But the problem still was not fixed. I took it back again and they had to charge me again for a diagnostic test for almost $275. I tried to argue it and they told me if it happens again come back with my trailer and show them that it’s ... Read More

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DealerRater Sep 3, 2025

I always use Joe Basil For service. They are friendly, fair and quick! I trust them to let me know what service I need next

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DealerRater Aug 24, 2025

Joe Basil's staff is top notch and professional. My salesman, Nate Stewart helped to make a pleasant buying experience. He helped guide me to the Silverado I have been looking for. Thank you for taking the time to make it happen.

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DealerRater Jul 30, 2025

Point of sale was good. Salesman had good knowledge of classic car inventory to include the one I purchased. Final price was fair. After sale was disappointing. I am out of state and waited over a week for bill of sale and title to be delivered. Was told title had been mailed on Monday but received it via overnight express on Thursday. This means I was not given a straight answer to a direct question. It also means they waited a full week from the time they were paid in full to fulfill their end of the deal. Raises immediate ... Read More

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DealerRater Jul 3, 2025

Car was fixed fast and looks great and rent a car was very smooth transaction. Thank you

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DealerRater Jun 24, 2025

Quick knowledgeable a pleasure to work with. Solve any problems quickly and happily. Very sincere

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DealerRater Jun 20, 2025

Test drove a Equinox EV. I was told by my sales associate that it had AWD. I purchased the vehicle (believing it had AWD.). A few days later, I find out it is a FWD. Basil Chevrolet can do nothing to resolve this issue, even though I was given inaccurate information by them.

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DealerRater Jun 13, 2025

I leased my 2026 trailblazer from Joe Basil Chev in Depew. We have always gone to them for many years. Their service/collision department is excellent. They are always busy but friendly.

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DealerRater Jun 4, 2025

Friendly dealership from the moment you arrive. Experienced sales team, willing to work within your means. In a word: OUTSTANDING !

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DealerRater Apr 30, 2025

4-21-25 ( No Heat in my car). Service Completed - Charge 308.93 (Still No Heat) 4-23-25 (No Heat in my car). Service Completed - Charge 210.13 (Got Heat) Was Service performed on 4-21-25 necessary. I was disappointed that car heat was not restored with first visit.

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DealerRater Apr 29, 2025

I purchased my 2025 Chevy Traverse from Joe Basil in Depew. My intentions were to just to look at the vehicle, and Drew was more than patient and kind when showing me everything on the vehicle when he knew I was not fully intending on purchasing the vehicle. I was sold on it after Drew took the time to go through everything with me financially and go through my old vehicle. The whole purchasing experience was more than satisfactory, especially how the wait time was a fraction to what I've spent at dealers. Fast, Efficient, and Friendly is all it ... Read More

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DealerRater Apr 11, 2025

Prompt service and great work from the collision shop! Staff was friendly and the work was done correctly.

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DealerRater Apr 10, 2025

Leased a 2025 Equinox on March 28th, I’m still waiting for my rain guards

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DealerRater Apr 1, 2025

Our sales person Nick Kramer was wonderful. He was very busy with many customers but he did work with us. We asked Nick we would like to get a loan from A certain bank and when we went in the loan and Anthony went with another bank at a higher rate so mind you we are not happy. Anthony told us if we went with another bank it would go against our credit. We should of walked out but we didn’t. We were tired we were there over 3 hours. I guess we have learned a lesson be more aware ... Read More

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DealerRater Mar 28, 2025

Always courteous and very accommodating. Anthony was exceptional in serving me. Thank you! I live in Honeoye N Y and come back to Basil.

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DealerRater Mar 27, 2025

Had my rear brakes and rotors replaced! The team did a wonderful job and the communication throughout the whole process was exceptional!

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DealerRater Mar 17, 2025

My 7th car because no pressure, great selection , best employees ! Just great deals ! Fast & courteous. Tears you like family

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DealerRater Mar 5, 2025

We arrived early, they took us in and registered us. Sent us to waiting room while car was being worked on. NYS Insp, oil change and tire rotation . Finished in about an hour and we were on our way. Great job Joe Basil Service Dept.

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DealerRater Feb 19, 2025

Bought a 2014 Camaro yesterday and wanted to express how satisfied we were with our salesman-John Mancuso! He went above and beyond for us! 5 STAR experience!

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DealerRater Feb 4, 2025

Sales person tynese was deciding factor in my purchasing my new car.. He kind , patient and most importantly not pushy.

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DealerRater Jan 31, 2025

I was very happy with working with salesman Daniel Bryant, and all the others Mike Saladino, Kevin, Mike and the Receptionist Brenda all were great, they worked together until they got me what i wanted. I am very pleased, and will definitely recommend them to everyone. Thanks

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DealerRater Jan 30, 2025

I was very happy with the dealership and they worked very hard to get me the car i wanted. They were very friendly and helpful. I'll definitely buy another vehicle from them.

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DealerRater Jan 21, 2025

Recently went to the dealership when they were closing on a very cold Saturday evening because I was having problems with my key fobs not being detected and instead of turning me away the salesman, Mike G , let me in and replaced the batteries. His kindness was greatly appreciated and Basil is very fortunate to have a caring employee! Thank You again for your help!

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DealerRater Jan 17, 2025

Everyone was helpful and professional. They made my experience very comfortable and satisfying. The process was hassle-free.

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DealerRater Jan 12, 2025

Everything was great! Very smooth transaction, was in 1 day and had a car the very next day!

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DealerRater Dec 19, 2024

Every time we go to the dealership everybody is pleasant and willing to help us they are always busy and work together we would not go anywhere else for service

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DealerRater Dec 7, 2024

The personnel and all of the staff are right on point. Always pleasant, they explain what is to take place, and always check to see if you need something while waiting. I was able to meet Joe (grandson) of the owner. It was such a pleasure to communicate with him. Keep up the good work. Thank you for being the Dealership that you are.

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DealerRater Nov 18, 2024

Great experience been dealing with basil for years. High integrity. Most importantly easy to deal with

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DealerRater Nov 10, 2024

I’ve worked with Mr Powell often. I’ll always ask to see him first. Honest, knowledgeable and exceptional customer interaction.

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DealerRater Nov 4, 2024

Friendly atmosphere, spotless showroom, great personnel , large selection of vehicles great prices Great place to shop for your new car

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DealerRater Oct 30, 2024

I have not drove it that much to tell you much about it but it’s a nice car but still a lot of money soon as you drive it off the lot you lost a lot. That’s all I can say.

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DealerRater Oct 10, 2024

Check your bill! Mine was wrong as they tried to overcharge me. This place is crap

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DealerRater Oct 3, 2024

I bought a brand new 2024 Chevy Equinox in April of 2024. After a couple months I noticed the carpeting in the front were always wet. I took it to Joe Basil and there was mold under the weather tech floor matts. Explains why I was so sick and hospitalized. I also have COPD. They replaced the carpets and fixed the air conditioning lines that were leaking into the car. They sprayed the car with some disgusting sanitizer. I tried to get them to replace the vehicle or buy it back, but they refused. They want me to trade it in and ... Read More

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DealerRater Sep 29, 2024

Wonderful dealership, been dealing with them for decades. From sales to service and communications all employees are terrific.

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DealerRater Sep 25, 2024

We had an excellent salesman—Mike DeGeorge. Made it a great experience. We will Highly recommend.

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DealerRater Sep 5, 2024

Good service. Kept me informed while servicing my vehicle. Nice waiting area. Friendly consultins.Got me in and out.

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DealerRater Sep 3, 2024

Drove a long way to look at a used truck that I found on the internet. Was extremely surprised that at what was supposed to be a quality dealer they would be trying to sell a $20,000+ truck that had rust bubbling through the paint and under the doors. The salesman told me they price low but don't do any cosmetic work!! Well I could go to the corner lot used car guy and buy something like that, at a classy dealer I expect a little more class!!

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DealerRater Aug 24, 2024

He is very kind and helpful and friendly, need more great people like John. Very pleased with his service.

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DealerRater Jul 22, 2024

I keep returning to Joe Basil Chevrolet because of the service. They are always quick, friendly and upfront about what your vehicles needs are.

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DealerRater Jun 22, 2024

Everyone is super friendly there, love working with Nate and I don't feel pressured with him,will always come back to Joe basil.

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DealerRater Jun 20, 2024

The service is honest, fast and personnel are top notch. I bought my car here and will not ever consider going elsewhere for service.

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DealerRater May 30, 2024

Everybody I spoke with was most pleasant, patient and extremely helpful. No rushed conversations or condescending looks. I know nothing about cars and didn’t understand much of what I was told & the service advisor was very good about helping me. This is very rare in dealerships in western New York.

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DealerRater May 23, 2024

Great experience Tylor and the rest of the sales staff were a joy to work with.

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Google May 22, 2024

The selection is UNREAL. The attention to detail. We had a car to sell. Drove in got a fantastic offer. Dropped off the car we were treated like royalty. I highly recommend a trip to the Basil dealership. 5-☆☆☆☆☆

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DealerRater May 20, 2024

Incredibly rude sales manager Ken was wildly sarcastic and unprofessional. I spoke to a young lady in the collision shop who did since I hadn't owned my vehicle for more than the months the sales team would waive a $65. Diagnostic fee due to a rattle in my door that gets worse by the day. Mind you I've been never been in a collision. I explained this to this Ken character and then when he started in with over talking me and asking incredibly sarcastic questions. It surprises me that someone of his mental incapacity would hold a management ... Read More

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DealerRater May 10, 2024

Always courteous and compassionate with any situation I have had that brought me to Joe Basil Chevrolet.

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Google Apr 21, 2024

Fantastic. Ask for Mike Orsi

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DealerRater Apr 20, 2024

Close to home,good repair shop, quite helpful, does not have to be that long

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DealerRater Apr 19, 2024

Super communication throughout entire service process. Excellent quality and timeliness. I would highly recommend this dealership for any service or collision needs.

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DealerRater Apr 13, 2024

Had a very good experience at dealership very nice and helpful and didn’t feel like they were pushing anything.

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DealerRater Apr 11, 2024

As usual, Jake is always very prompt and professional. took care of service I requested with no problems.

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DealerRater Apr 5, 2024

DO NOT buy from this dealer. No honestyin their dealing with buyers. They tell you one price, change over your insurance, the. Claim they ever ran your information through. Tell you they can’t sell you the car you wants because they don’t have paperwork for it. Put you off for another day,but state they are honoring the dollar amounts discussed. The next day they have you come back at 5pm (they say late to “work with you”. At the last minute they present you paperwork with a payment almost $200 more each month. They already moved your insurance ... Read More

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Google Apr 4, 2024

I would ask for Derrik Schiersing, easy to work with, knows his stuff....skip other used car lots...he is your guy!

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Google Apr 1, 2024

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DealerRater Mar 22, 2024

The advisors are super friendly the technicians are very professional and easy to work with they never have a problem going for rides to make sure my concerns are met definitely a top notch team

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DealerRater Mar 12, 2024

Jacob Ernst in service is always so polite and professional. The team is quick, efficient, and the price is reasonable. Service waiting area always clean and stocked with refreshments. 5/5 stars!

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DealerRater Mar 11, 2024

The dealership is top notch. The service writer Jacob Morrison is the best customer service representative I have ever had. He is the reason I came back to Basil (for inspection) after my first time there for a recall and will be doing business with Basil when my lease is up. You get a real nice welcome feeling when entering Joe Basil. Keep up the good work guys.

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DealerRater Mar 9, 2024

I would never buy a car there. They took too long to get back to me, and they evaluated my trade incorrectly.

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DealerRater Mar 3, 2024

You misdiagnosed my vehicle wrong again, charging me AGAIN for the wrong diagnostic. How the technicians could have missed the obvious issue is beyond me when it was very evident to a non mechanic. This is the 2nd time Jo Basil charged me over $200.00 for the WRONG DIAGNOSTIC. I will NEVER EVER do business with you again and I have been and will continue telling everyone to NEVER do business with you. Theft is a crime! I have the proof and you owe me over $400.00 refunded back to me, but your business is all about stealing & lying to the ... Read More

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DealerRater Feb 21, 2024

very good service! All employees were courteous and helpful to this old lady. I only worked with Peter in Service and Camryn at the Body Shop. They are excellent employees.

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DealerRater Feb 19, 2024

My wife and I have an excellent experience with Basil. They answered all our questions and got us in our budget for the vehicle we wanted.

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DealerRater Feb 7, 2024

I have been working with Nick and he has went above and beyond. He has answered every question in an efficient and timely manner. This is the first time I have dealt with Basil and I will be happy to pass this experience on. Kudos to Nick and the Basil team!

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Google Feb 2, 2024

They worked quickly and diligently for me.

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DealerRater Feb 1, 2024

I arrived at the dealership about 8 am for an oil change and was back on the road about an hour later with the work completed. Service customers kept coming in and I was impressed with how Anthony got everyone taken care of (with help of other service people, of course). He was very busy getting all the paperwork done in a timely manner.

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DealerRater Dec 30, 2023

I bought a new vehicle there on December 28 and was very impressed by the friendly knowledgeable salesperson who took care of me. The showroom and waiting area are first class and everything was ready as promised and would recommend this dealership to everyone! Very pleased with the vehicle so far.

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DealerRater Dec 19, 2023

Courteous and fast service. I was in and out quickly and they took me in before my scheduled appointment time. I was really happy with them.

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DealerRater Dec 15, 2023

Very please there was a problem with my sale and they fixed it in my favor

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Joe Basil Chevrolet 42.90456, -78.69587.