Customer Testimonials
From the moment I walked in the door, everyone was so helpful and wonderful to deal with. They answered my questions as best they could. Brandon was a big help and very knowledgeable on the cars I was looking at. Joe basil and the basil family are wonderful and here for the community. definitely the way to go. Thanks again!
I love Basil Chevrolet Dealership you have the Best service are courteous clean close by I always recommend you to EVERYONE I kno Thank You
We have bought and leased many vehicles from this dealership. Excellent customer service. Very friendly staff. Very happy with our new 2021 Trailblazer. They made the process painless.
This dealership was very welcoming and patient. They found the perfect car for me in my price range that was also reliable. They worked out a deal with me on my trade and made me feel like my sale was important.
Everyone I had contact with was very friendly and professional . Would highly recommend Joe Basil Resale Center to anyone looking to purchase a used vehicle.
Sales manager John was outstanding. Every request for information or pics was answered immediately. There’s a reason I drove 6 hours to pick up my Tahoe. Best price, best mileage, best condition. No BS, straightforward answers. Worked with me when he could, stood his ground when he needed too. Nothing to complain about which I’m sure is rare while buying a used car.
We shopped the website and reached out regarding a car we were interested in. Everyone was accommodating given we have busy schedules and two toddlers. Brandon, Cory and Tom were helpful and kind. Lastly, our experience with Nicole was not a positive one but the rest of the staff made up for it.
I actually worked with Bill and John Kramer.Both were very helpful and with my hectic work schedule we’re willing to work with me I am very happy with my purchase it will definitely be going to Joe basil Chevrolet for my future needs.
My sales person was very great and helpful he help me understand everything that was going on when it came to my truck I will definitely tell my friends to come here for there next vehicle
Clean dealership. Had truck ready for test drive also second truck Derek thought I might be interested in. Bought that one. Had issues with tires losing air. Took care of it for me. No charge. 3rd vehicle I’ve bought from Basil. First used one. Very happy with whole experience
I really appreciate Mr. John Kramer, he always accommodate me . The whole team has been Professional and personable!! I'm always going to this location, for my cars and my Family and friends. Thank You
Good experience. Would be nice to be able to get a coffee
Everyone at the dealership I spoke with was very knowledgeable and understanding. I appreciate also not being pushed into a sale, I was able to take my time and make a decision when I was ready.
Very friendly staff and quick oil change, as usual. I have been there several times and plan to continue returning whenever vehicle needs service. Matt helped me and he was very pleasant.
Thank you so much for making our buying experience so pleasant. Everything went so smoothly and efficiently. Everyone was kind and helpful. Very satisfied. Thank you Joe Basil Chevrolet!
We had a great experience with Joe Basil Chevrolet. Our salesman Derrick was very friendly and knowledgeable. We would definitely recommend this dealership to friends. We are very happy with the vehicle we purchased and we believe that the price was fair
It was the easiest way to buy a car so far. From before I even stepped into the building I was being helped. It was a nice feeling.
The staff was wonderful I may need to bring the jeep back in I’m not quite sure the heated steering wheel is working Properly
Purchased a preowned Chevy Traverse. Dan was great to work with! Overall experience was pleasant. I would be a repeat customer for future purchases. Thanks!
As always, service is make the customer happy, as they always do , thank you. The wait time is always good. No appointment was needed. Took care pronto.
Thanks to Craig Colby and Jay Thiel for their excellent customer service dealing with my daughter’s Chevy Cruz at Joe Basil Chevrolet. Craig and Jay were professional, fair and honest! Thank you Gentlemen
Service was excellent, courteous and quick. When asking cocerning warrenty and other possible body work, the service rep was quick to answer warrenty questions and within a short period of time prepared an estimate for other body work. THANK YOU!!!
So the only reason I have given this four stars was because when I first started working with a salesman they refused to give me back to Tom in used cars and continued to try to upsell me. It was only after I demanded to work with Tom did I get exactly what I wanted and at a great price. Work with Tom he is the best I can not stress it enough Tom M is the best. Once I had Tom in my corner everything was smooth and perfect they would get five stars if it wasn’t for ...
Wonderful experience in purchasing my son’s first vehicle. Everyone was great; knowledgeable, helpful, & courteous. The Basil team in abled my son to become a big part of the deal.
Kevin Zent was a pleasure to deal with! I received a fair amount for my trade. Great service, he even delivered my B/O floor mats to my house personally!!
Dan was so great in the process of sales! Always on top of it and keeping me in the loop! Everything went so smooth and fast! I couldn’t have asked for a better car buying experience. Thank you so much!
Derrick was great to work with. He is knowledgeable and went the extra mile. Would definitely work with him again. He wasn't pushy and we left with a great deal and a great truck. Thanks Derrik!!!
The service is excellent and the people were very friendly and helpful I will definitely have my vehicle served there any time when needed 👍👍two thumbs up
Your sales team was very courteous and professional this is actually the second vehicle I am buying from Joe Basil Resale I would highly recommend Joe Basil to anybody I know
My salesman was Steven Foersch and he was very polite and helpful throughout the whole sales process. I never felt pressured at Basil Chevrolet dealership, Steve Foersch even help me load my 2003 Corvette Anniversary onto the car hauler. Thank you again wishing Basil Chevrolet’ a great sales year for 2021..Best regards.
Mr Ernst Was very professional very polite It was a pleasure doing business with him this morning .He was very Patient He explained everything thoroughly on the bill.
Bill was extremely helpful and knowledgeable! He listened and respected my wish list and needs! He helped me to narrow down my options and provided a great vehicle option that exceeded my expectations and wish list! Joe Basil Resale gave me the best value for my trade in and the process was smooth sailing with the entire team!
Steve was instantly friendly upon meeting. Being a young lady coming in with her parents, I knew nothing about cars. Steve was very thorough explaining everything about each vehicle. He made sure to stay within our budget and needs while also showing us a range of what we could afford. He was very kind to both my parents and I. And I do not think I would ever buy another car anywhere else except at this basil location! Excellent service and Excellent Employees!!
I love the car thank you so much Derrick and Cory you guys are great. Highly recommended five stars all the way awesome awesome service
I usually shop around for a deal but apprehensively decided to call my past salesperson ( Bill Powell ) and tell him my expectations. A return call fifteen minutes later from Bill and few minor details locked in and we had a deal. Arrived at the dealer that evening and and after a thorough orientation on the new vehicle, amenities and GM programs relative to the new lease and we were on our way in a little over one hour. With Covid19 exposure minimized and a new lease locked in, it was a vey positive experience. Thank You Basil Chevy.
Sales person was really good. He was so hands off and allowed us to test drive what we had interest in. He allowed us time to think without pressuring us. Very happy
Communication was a bit slow, but all and all friendly and the car buying process was run smoothly. I will wait to see how well the service is handled if any issues arise with the purchase.
Everything went smoothly.salesman and shop went above and beyond especially when I got a phone call saying that the air conditioning compressor was shot in January which I would have never checked.I will recommend you to anyone I know.Also you guys are lending me a loaner car so I can get to work while I get the ac compressor work done
Outstanding! My recent visit to Basil was for yearly maintenance and inspection. I did not have an appointment, but was immediately directed to the service department. I have never been pressured in any way to do unnecessary work on my vehicle. I have both purchased and leased cars from Basil, and have always been treated with kindness and patience. Basil will always be my dealer, and I would not consider anyone else.
I never take my truck anywhere else. You can’t beat the service. Always quick and easy. The staff is always friendly and personable. Thanks as always!!!!!
We had an excellent experience at Joe Basil. We told them the car we wanted to take a look at and were able to get an appointment and see the vehicle we wanted in short order.
Joe Basil Chevrolet made my vehicle purchase one of the easiest most pleasant experiences buying a vehicle ever! Thanks Joe Basil Chevrolet! Just Great Deals!!
The sales men were courteous and helpful in showing me the vehicle I purchased and gave me a fair amount for my trade! I would definitely recommend your dealership to others
The sale went good with Dan, but the promised delivery date was delayed, reason unknown. We were promised a phone call back from Justin confirming delivery date, but did not receive one. When phoning the next business day, could not get ahold of either Justin or Dan. A little frustrating! Finally Dan did call, and confirmed delivery date and time. Reason we were given for not receiving promised phone call was it had snowed. This is western NY - need to be able to handle clients needs and snow at the same time. So far happy with the Traverse. Fully ...
Great people, very helpful staff all around. Able to find a vehicle that matched my needs an was able to get it for a fair price.
Everyone I worked with were friendly and knowledgeable. I would recommend this dealer to anyone buying a new vehicle. Love my new truck a lot.
I came for an inspection and it was very quick which I appreciated. The associates were very courteous. I used a coupon they emailed me and I was happy for that. Thank you
Vehicle was not very clean but is working good. Used commercial. Needs new wheel bearings. Found a couple of copper fittings in the back. Only one key.
Dan Flanagan was fast in setting me up to check out the truck and test drive. He worked the deal so I got what I wanted for my trade in and also discounted the new vehicle so I was able to stay within budget. I ll be checking with him first when we need the next new vehicle in the family.
The business team was great everyone was polite and friendly. They went to great lengths so I could keep my Chevy Traxl thank you so much
Everyone at this dealership was so helpful, friendly, and professional. I would definitely go back and I'm telling everyone I know to see them if they need a vehicle.
Usually buying a car is very stressful, Cory, Nicole and Derrik from Joe Basil not only made my experience stress-free, they also had me smiling the whole time! I absolutely love my new vehicle. I will definitely be a customer for life!
Very fair with trade in prices, Dan my salesman was up front and personable and paperwork was ready upon arrival and explained well. I’ve bought and traded in a lot of vehicles in my time and this was honestly my best experience at a dealership. Would highly recommend to other customers.
Was skeptical on going here due to other people’s opinions. But I’m the type that doesn’t believe till I see it. I’m giving basil Chevrolet 5 stars. I dealt with Matt Newton, and he was a good guy. Very understanding and worked with me till the point I got the payment I needed and can afford. They were amazing to the point they paid off my remaining lease and was still able to do a true 0 down payment. I will be coming here again for my next purchase. Anyone reading bad reviews don’t be discouraged, might ...
Dan was so friendly with myself and my daughter when we came in, he wasn’t pushy at all and helped me with exactly with what I was looking for, even giving me a better price on my trade in than I would have got it sold myself
What great service at Basil Chevrolet Lancaster They said they would provide service to get it right and they delivered. Efficient, friendly, and smiling faces. I'm sure I'll be back.
Tom was beyond helpful. He wasn’t pushy snd gave me exactly what I came in looking for. He answered all of my questions and addressed all of my concerns.
As soon as I entered the building I was greeted warmly and thanked in advance for considering Joe Basil by Dan who got me a great car and fantastic deal.
They did everything to make me happy. Getting me the best loan rate and everything I asked them to do. Derrik Schiersing was there to help with all my requests and questions.
Bill was great. Really helped. I was very happy and got what i wanted. Went there from rochester. Price and selection was better than in roch
I went in for a test drive and drove away the same day with the Jeep I was looking at ..the entire process was so quick and easy..everyone was super friendly!!!
Dan was great. Made the buying process super hassle free, quick and painless. Answered all my questions and was very knowledgeable. Would definitely buy from Dan again.
Dan our salesmen was really nice did everything to the van that he said would be done and made sure we got it in time for our trip. Thanks to Dan all went well.
Everything went well with the inspection however when I dropped off the car it was about 4 hours prior to closing. I was told they may not have time to get to it which led me to believe if they did inspect that day it it would be near closing when I would be notified. Turns out car was ready in 1 hour. Why the big disparity in when it was done versus what I was told when I dropped it off?
Had what I needed but took a couple trips to find it. All worked out. Website needs badly updated as the vehicles listed are not there and the ones there are not listed. Helpful when you drive a distance to see them. Either way I got something that will work for my business. Thanks
I had a great experience with the staff and facility when I bought my vehicle. Even going through finance options and warranties, it felt like when I chose a car the staff made sure it would be possible for me to afford payments.
Felt very comfortable with their COVID protocols. Service personal were courteous and efficient. Dealership provided comfortable waiting area and texted to be sure needs were met and letting me know the progress of the service being done.
As always Mike B in service was nothing less than excellent, always treats me like family, recommended what service is due and I’ll be back for that, also took care of a recall on my truck so I didn’t have to come back. Exceptional Service as always!!!
I have bought many vehicles from Joe Basil because of the environment and the quality of the people that work there. This time was no different. Darren Sumers was great, he made the whole buying process a wonderful experience.
Very polite and helpful i love my new car. Great atmosphere. Greeted as soon as we walk through the door. Offered water and just great customer service
As always, friendly and fast service. Great place to take your vehicle. I was in for an oil change and tire rotation and was in and out in about an hour..
Fast service and COVID safe waiting area. Would use Basil again for service. Staff answered all questions I had and all were very professional to deal with
My purchase of a 2019 Chevy Express has worked out. Basil came through and installed a car starter in my van that we all thought was there already. It works great. Thanks Basil
Great service.sorry very well pleased with the salesman and the vehicle.Etc, Etc,Etc,Etc. - I’ll let you know more after I drive the vehicle longer.
Prompt and courteous service... always keeping me in the loop with what was going on. Very friendly and never made me feel like I was an inconvenience
Everyone was very happy, pleasant, and helpful. I was able to rent a car while my car was being work on. The repairs were going to more then it was worth. They were very helpful in getting me into a great new car, and at a good price. I will never go anywhere else, best service and prices.
I had an excellent experience when purchasing my 2018 Colorado. Bruce was very helpful checking the inventory for the specific vehicle I had been looking for.
I had a very pleasant buying experience here. I bought a nice vehicle at a good price, and the sales staff was great. Highly recommended.
Great dealer ship. My second car I’ve bought from them. They always take good care of us. And you can’t beat the warranty’s
Honest, fair and extremely nice staff. I went just to get my car appraised and ended up working with John and Darren and got myself into a bigger more family safe vehicle.
Great service and understanding when I was in a pinch. Mike in service helped from start to finish and had my car back running like it should. Awesome work.
It was a great experience, corey and steve were great, it was a very easy buying experience. Worked with me on price and vehicle was ready on time and paper work was also ready and it was quick--my wife was able to come in and take vehicle right away--also went over the vehicle with her and showed her all the options--great experience
Excellent salesman Anthony very knowledgeable. Knew truck was able to get me where I wanted to be. Steve the manager was excellent too worked deal too
Quick turn around and helpful recommendations on the selection of new tires along with a variety of pricing options available and any possible rebates available
Amazing service ! I always deal with joe basil Depew with my vehicles! Every vehicle I bought from this dealership was first class all the way
the people were very nice .they were kind and helpful with any questions I had. I wasn't pressured to buy. the waiting was a little long but in the end it was worth it. I love my car. way to go basil chevy .
Have bought 2 Silverados from Bob Bell, terrific guy, but this time had to walk away from the purchase I wanted because someone at GM has decided that new 2020 trucks do not need CD players, Fog Lights, and NO Sirius Satellite radio. I am 61, not 25 and want to enjoy my ride MY WAY with Sirius and my CDs and want my safety on the dark roads I drive on alot using my FOG LIGHTS that I have become accustomed to. I have a good relationship with Bob and Basil has treated me excellent for years now but higher up the chain ...
Everyone was very helpful when i leased my Chevy Trax. I like the chevy trax it is a very nice easy riding car and i like the matts that were ordered for my trax. Thank you Paulette Vispi
Darren helped me with getting the vehicle I wanted. He had the car ready for me when I got there, was extremely fast and efficient! I will definitely be referring everyone I know to him!
I was very pleased with the sales at the showroom! No pressure! It was all so smooth and I absolutely loved the car that I had in mind! It was a great experience and I thank you for an amazing car!! 👍💕
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The guys at Joe Basil were really great. There was no pressure to buy only fast friendly attentive service. They gave me a great trade value and I love the lifetime engine warranty. I love my new car! Im one happy customer!
Dan is the excellent saleman, i am happy with him and will come back an other car with him and i will tell my friends too
this has been one of the easiest car buying experiences i’ve had in a very long time. we’ve been going to basil for years, thank you so much!
The team at basil Chevy were friendly, knowledgeable. So far I'm pleased with this purchase. The wait time was a little long but all in all everything went fine.
I needed a new car because the frame of mine had rusted badly over time and was becoming unsafe. My mom has leased cars from Joe Basil Chevrolet for years and has always had good experiences. Almost as if it were meant to be, my mom saw an ad in the newspaper for a Labor Day sale they were having. We went there on Labor Day. I worked with Ricardo because he was my mom's salesman and has always been very helpful. He was great this time too. When we arrived, he took us outside to show us the ...
The team at Joe Basil was friendly, knowledgeable, and responsive. They were thorough in finding me the perfect car to suit my needs and preferences. They made buying a car a pleasant experience!
Bought a used GMC Canyon. Picked up, inside detail left a lot to b desired. Tires were under inflated. Hood latch wasn’t checked sticks
Jake Ernst service advisor very professional. Did not deal with Derrik Schiersing as shown below. Did not work with sales. Had car serviced. Thank you
We had a very pleasant experience. Derrick was very patient with us, and it is very appreciated. Especially with the way things are today. Justin and Rob were very helpful also.
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